Those of us who make our living in sales and marketing appreciate the value of branding. Whether it is the brand of the products we sell or the company we represent, we know full well that a recognised, consistent, and respected brand will give us a head start. As we march down our career path, we may get to represent a number of different brands along the way, but the one that means the most, the one that never leaves our side, is the most important brand in the world – our very own reputation.

Yet too often, this personal trademark of ours, our very own intellectual property, doesn’t get the attention it deserves. To put it into perspective in my sales training workshops, I generally break the issue of branding into three components – product, company, and salesperson. Let’s start with the product:

Product Brand

When we are selling products and services, we readily accept that the brand plays an enormous part, particularly when quality, reliability, and support for the product is an issue. Knowledge of the supplier and a show of branding support from us tend to build buyer confidence, and can be the catalyst in their purchase decision. So whenever we depend on the reputation of our branded suppliers to lend credibility to our selling effort, particularly to attract a pricing premium, it is almost unforgivable not to become an absolute authority on them and to proudly and confidently present ourselves as their advocate. After all, they have already spent a fortune to do the ‘pull’ marketing for us, so the ‘push’ on our part is comparatively easier.

Company Brand

On the other hand, I regularly work with some of the larger retail buyers. It is no secret that brand status is top of mind for them, too, when they sit down at the negotiating table with their supplier salespeople. Their aim is to sublimely take a position of authority in their negotiations by knowing more about their supplier’s product, operations, and competitors than even the supplier salespeople themselves, then pitting it against the size and reputation of their own retail brand. This makes for an interesting dogfight, and that old expression, ‘it’s not the size of the dog in the fight, but the size of the fight in the dog’ comes to mind.

For instance, consumer awareness – product brand versus retail brand – can be a significant factor in determining the rules of engagement, and is the reason why so many small retailers gravitate to branded buying groups and franchise chains to leverage their buying power. For example, if we are a multi-national supplier selling into a small local retailer, or a large retailer buying from a fringe supplier, we will have a fair bit of clout.

From the seller side, this is known as a Unique Selling Proposition (‘USP’), a prime reason why the buyer must consider our offer. From the buyer side, this is often referred to as a Unique Buying Position (‘UBP’), a combination of distribution advantages which positions us as a preferred outlet for the suppliers’ products. But beware the negative side – a danger that we rely too much on this big brand ‘clout’ factor. I have detected this indifferent attitude in some of my trainees, where too much is taken for granted as they lean on their market presence to buffer their proposition.

But it’s not all one-way traffic. Being the underdog usually provides a natural stimulus, and many of my small business trainees, manage to use the ‘size versus flexibility’ advantage they usually hold over their ‘big brother’ negotiating partners to gain an edge. It’s a case of dynamics over mass, meaning that even the combination of product and company brand is not necessarily the ‘be all and end all’. Not surprisingly, whether we happen to be the David or the Goliath in this battle, it will inevitably be our ability, dedication, and reputation – our very own personal brand – which must address the balance. All too often, it is the injection of this third brand into the equation which becomes the tie-breaker!

Personal Brand

Despite this, it pains me though, to find that many of my sales trainees don’t give the same attention to the third part of the branding mix – their personal proposition. Even some of the most experienced of them have the odd relapse, failing to keep in mind that, as well playing a team role in promoting their employer’s brand day-by-day, they remain the sole caretaker of their very own personal brand year-by-year.

Yes, our reputation follows us throughout our lives, wherever we go, whatever we do, and with whomever we share it. We owe it to ourselves to relentlessly build, proudly cherish, and selfishly protect this individual brand of ours. We mustn’t overlook the fact too, that our personal stature enjoys the ultimate copyright protection. Nobody else can borrow it or take it from us. There will be times when others will influence it, even try to tarnish it, but in reality, it is we – and only we – who have the choice, and the right, to use or abuse this exclusive trademark of ours.

There is no escaping reality here. Remaining consistent and blemish-free can be a hard call, but it comes with the territory. Our greatest asset as a career salesperson is our reputation, based on how we present ourselves and how we conduct ourselves. There is simply no room for black marks on the report card. They will be noticed, they will be remembered, and over time they will be accumulated.

On the surface, others will acknowledge our politeness, our naturalness, and all those ‘in the moment’ things, but deep down in their subconscious they can’t help but form impressions that will last a lifetime. They will be judging us on critical things like trust and believability, irrespective of the company we now work for, or the brands, products and services we now represent. Even to a stranger, this personal brand of ours will be revealed through our attitude: it is reflected in our presence, our poise, our self-confidence, our manners, our openness, and our enthusiasm… it will shine like a beacon!

So forget the likes of Mercedes, Nike, and Shell – it is this unique personal brand of ours that is truly the priceless one!

About the Author:

In a distinguished career spanning half a century, Keith Rowe has managed the full journey from shop floor to boardroom. Along the way, he has headed the Australian sales and marketing operations for three of the world’s largest Consumer Electronics manufacturers – Toshiba, Sanyo and Sharp.

It’s essential for you to establish your presence in different social networking sites. This is where most people are currently talking and connecting with others, so you would be amiss if you don’t use these different platforms for engaging your audience.

Word of mouth marketing is more important than ever yet is also a double-edged sword. It has also become vital to your personal brand that you monitor what’s being said about you. Social brand monitoring needs to be an essential part of your personal brand communication plan.

There are many reasons why monitoring your brand can help you in your career or business.

Here are some of them:

1. It helps you understand how your brand is perceived

As a personal brand, it is essential that you know how your audience views you. If the feedback is mostly positive, then you must be doing something right and you seem to be on the right track.

On the other hand, if the feedback you’re getting is mostly negative, then you need to start reassessing. Your reputation is suffering, which is not going to be good for your personal brand. It’s essential that you understand how people perceive you, in order to make changes and improve your brand.

2. It helps you stay ahead in your industry

Monitoring your personal brand, related keywords, and your competitors can help you stay ahead in your industry. It keeps you up to date about the current trends, so you know how to keep your skills and knowledge sharp and dynamic. You don’t want to get left behind as others move forward and embrace what’s new.

3. It helps you make informative decisions regarding your brand

Personal brand monitoring helps you make informative and educated decisions regarding your brand. It gives you a more targeted outreach, and helps you learn what would best engage your audience.

4. It helps you know your audience, your connections

With social brand monitoring, you can learn about your audience’s demographics, and gain insights on what your audience wants. With this knowledge, you’ll be able to enhance their experience and deliver a more targeted message.

Monitoring your personal brand in social media helps you respond to your fans and followers, and really know who they are – not just who you ‘think’ they are. You can learn what engages them, and what doesn’t.

5. It helps you facilitate and filter what’s being said about you

By monitoring your social brand, you can respond to what’s being said about you and try to filter that message. The worst thing you can do is ignore any issues that comes up regarding your brand – you need to address them as soon as possible. That early intervention can prevent something that is small from becoming an issue.

Brand monitoring is essential

In the dynamic and highly competitive world of today, to achieve success, you need to be aware of your reputation. Learn your strengths and weaknesses so you can become a better personal brand.

You see, conversations about your brand happen whether you listen to them or not. So it is in your best interest to find out what people are saying about you.

Here are some tips to help you monitor your brand:

1. Use Twitter Search and Twitter management tools
Twitter Search is a great way to find out who’s talking about your brand and what they’re saying. Use it with a Twitter management tool such as Tweetdeck or HootSuite so you can continuously monitor what people are saying about you.

2. Use the Google Email Alert System
It’s easy and convenient to sign up for Google Alerts so that every time someone mentions your brand or keyword, Google sends it straight to your email inbox so you learn about it.

3. Use SocialMention
Another excellent tool for monitoring your social brand is SocialMention. It monitors more than a hundred sites directly, so you can quickly know who’s talking about you and your brand. You also have the ability to click on the link where your brand is mentioned, enabling you to answer or enter into a conversation with them.

4. Use Brand-Yourself
This is a great free tool that shows you were your search results are when people Google you and what links of information are already out there about you. My favorite part of this tool is that it’s an organic Google Search that you are working with – not a custom search with a link to that search. You are getting feedback and insights when people actually search you on the web. We’ll be discussing this tool more in future posts and on the twitter chat I moderate, #brandchat, this coming Wednesday, March 28th.

The visual representation of a brand is just the tip of the branding iceberg, often seen almost as a separate entity from the rest of the brand strategy, and yet it is crucial for the brand image to derive from and contribute back to all the other brand elements. Visuals designed in alignment with the overall strategy and used consistently help communicate your brand message, promise, personality and more, as well as significantly increase brand value.

If we dive into this close connection between design and value, three main points arise.

Alignment
Think of the look of your brand as the extension of its essence; if your brand is your gift to the world, your brand’s image is the alluring paper the gift in wrapped in. Obviously, the presentation needs to match the content, or the recipient’s – or, in our case, the prospect’s – expectations might not be met, causing disappointment and loss of trust. For more impact and income make sure your logo, your choice of colors, contrasts, shapes, ornaments, images, fonts and other visual components, and your brand image as a whole reflect your brand identity.

Besides looking professional and trustworthy, they need to speak to your ideal client, emphasize your brand personality, support your brand promise, mirror your offerings, radiate your brand values, and facilitate building brand awareness. Proper alignment prevents the unwanted scenario of “a confused mind always says no”, and results in faster growth, more clients and more money in the bank. Consequently, brand value skyrockets as well, should you ever decide to sell your brand or bring investors on board.

Consistency
Consistency is key too, if you want your brand value to keep rising. Brand image plays an important role in creating a memorable, recognizable brand that conquers a corner in your ideal prospect’s mind. Using the same visual elements over and over again will help your audience remember them and associate them with your business, putting you on their radar every time they’re searching for the type of solution you provide. To ensure a consistent use of all your graphic designs keep them organized in a brand manual to be shared with your team. The more consistent you are, the more memorable and profitable your brand is.

Up-to-dateness
When it comes to brand image, you also want to pay attention to how fresh and up-to-date it is. Does it keep the pace with the fast changing business environment, especially online, or does it seem stuck in 2005? To get to and stay at the forefront of your industry, your designs need to evolve in time just as the rest of your brand, showing your target market that you’re a serious change agent, thought leader and trend setter, and spotlighting the advancement of your expertise. Cutting edge designs reenforce your go-to position in your field, bring in more high paying clients who tend to prefer working with business owners who are just as serious about growth and reinvention as they are, and help you stand out in the crowded marketplace for all the right reasons. Plus, relaunching your brand with an updated look adds excitement and generates buzz, both excellent for business.

Today I wanted to discuss something that is sure to cause some disagreement perhaps. But what’s life without a little controversy, right? )

I’m going to challenge the myth out there that basically goes like this:

“Don’t put all your eggs in one basket”

To explain this statement in case someone has not heard this, it basically means to spread yourself out thereby spreading the risk, so if one revenue stream dries up, you have others to fall back on. Sounds good in theory.

In my window washing business, I bought into this “multiple eggs” philosophy for many, many years. I was always doing at least a half dozen different businesses or money making ventures at once. A little network marketing, a few insurance sales, some credit card selling, a bit of travel fundraising, let’s throw in some paralegal work, etc. etc. It doesn’t work! Sure a little income comes in here and a little income comes in there, but the operative word is “little”. Can you imagine the results if 100% of the time spent was in ONE business-my window cleaning business?

So I’m here to say “hogwash” on having a bunch of different eggs.

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Put ALL Your Eggs in One Basket

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This is contrary to what many, many people believe these days but if you’ll allow me to expand on it, I think you’ll understand the point I’m trying to make here.

So to back up for a second, the first thing we need to do is determine whether the window washing business is a profitable business.

Is it?

Well…let’s look at the facts.

The window washing business will never go away and dry up. Through recessions, boom years, slow home building years, etc. etc, it’ll always be an in-demand business filled with customers who refuse to clean their own glass and won’t hesitate to hire professionals to do it for them. This business year in and year out will continuously be a profit generating machine.

Yes, the window washing business is a very profitable business.

So knowing this, why would we want to dilute our efforts in making this business the strongest it can be?

I talked to one of my students a couple days ago who routinely brings in $400 to $600 per day six days a week and is begging for the phone to STOP ringing. In it less than a year. This is executive type money. I know people who don’t make $600 in a WEEK. He focused and worked on this one revenue stream. Fast forward a few short months and bingo!

So again, is the window cleaning business profitable? Without a doubt.

Let’s look at an opposite situation.

A few months ago, someone bought my window washing program just to stick his feet in the window cleaning business and try it out. I had an opportunity to check out his website. He was selling a bunch of stuff and doing some network marketing all from this one site. And he decided to bring in window washing as another revenue stream. When we spoke, he told me his time was limited. Of course it is. It’s obviously going to be limited with him trying to get multiple businesses up and running.

How successful can this individual really be since he can’t devote quality time to promoting his window washing business? He certainly won’t be seeing the results he could be seeing by eliminating the other two businesses and focusing only on windows.

Something has to give. We only have so much time during the course of each day, right?

I understand of course that some folks get started part-time in the window washing business. They usually work a main job and get window washing going at the same time on a part-time basis. Great. But they are usually able to devote “quality” time promoting their window washing business once they’re off the clock from their other job.

For folks doing multiple businesses and working multiple eggs though, it’s hard to spend “quality” promotional effort on just one thing. Because where does one business end and the other begin? It doesn’t. Everything kind of blends together with the owner/operator trying to juggle all of it at once. It’s real tough to do and usually results in an across the board decrease of your total income.

We need to focus on one thing, build it, and then expand from within. I wish I would have followed this advice. Most of my students don’t know this, but even in the middle of my window washing business which was absolutely booming, I decided to invest in an unrelated business. It was a colossal failure.

I bought an asset protection business. A bunch of time, money, and resources was devoted to it. And guess what? The time and money spent in asset protection was taken directly from my window washing business. So what happened? Both businesses suffered. Eventually I saw the writing on the wall and kicked asset protection to the curb and refocused 100% on my window washing business. It was soon back to where it was before my asset protection purchase. Almost immediately the calls increased and so did the profits.

A more recent story involves The Customer Factor which is my window cleaning software. There are sooooo many distractions online. You can spend 4 hours online before you know it and then wonder where the time went. These distractions got in the way of me building new features into The Customer Factor regularly. So what happened? Well, although new members signed up, they didn’t sign up with the same frequency that they did during the first year of the program’s existence.

But as soon as I recommitted to investing into and growing The Customer Factor, a funny thing happened. My signups went through the roof. So although I’m in front of my computer 7 days a week 12 to 14 hours a day, what I do now is check email and work on The Customer Factor along with spending some time posting window washing articles. Total focus with no more distractions.

Back to the window washing business…So we’ve determined the biz is profitable, right? You have the tools to make it grow. So Grow it! Focus on it! Then once you have the calls continuously coming in, and customers are lining up for your window cleaning service, then perhaps it’s time to look at offering a related biz like pressure washing or blind cleaning. Expand from within. You’ve already got the customer base so provide ‘em another service.

But window cleaning and asset protection? Nah…not a good combo. ) I was a biz opp addict who always needed to build additional revenue streams. No regrets because it’s all a learning experience, but sometimes I think about how much faster I would have seen success if I just spent 100% of my time, money, and effort on one thing instead of splitting time, money, and effort in half or into thirds or even into fourths with unrelated businesses.

So if you are trying to create multiple revenue streams, I encourage you look at it objectively and ask yourself if it’s going well. Think how much farther ahead you would be if you focused only on your window washing business. Spend your valuable time and resources on this business. Yes, you may only see one revenue stream, but it’ll be one outstanding and profitable stream. )

Again, windows aren’t going anywhere. And they keep on building more. And they keep on getting dirty. So the only way this revenue stream would ever dry up or diminish is if you spread yourself out therefore spending too little time working in and growing your window washing business.